1. Who We Are
Rydixo ("we", "our") operates a ride-sharing platform that allows users to find or offer rides. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
2. Information We Collect
We collect information you provide and information generated by your use of the Service:
- Account and profile: When you sign in (e.g. via Google), we receive and store identifiers (such as name, email, and profile picture) and may store additional details you add (e.g. phone number, bio).
- Rides and bookings: Ride details (routes, times, price, seats), bookings, pickup and drop notes, and related communications.
- Usage and device: Logs, IP address, browser/device type, and how you use the app (e.g. searches, pages visited) for operation and security.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Match riders with drivers and manage bookings and messages.
- Display your profile and ride history to other users as needed for the Service (e.g. driver to rider, rider to driver).
- Send service-related notifications (e.g. booking confirmations, ride updates).
- Detect and prevent fraud, abuse, and security issues.
- Comply with legal obligations and enforce our Terms and Conditions.
- Analyse usage in an aggregated way to improve the product.
4. Sharing of Information
We may share your information with: (a) other users as necessary for the Service (e.g. your name and contact details with your driver or riders); (b) service providers that help us operate the platform (hosting, analytics, auth), under strict confidentiality; (c) law enforcement or authorities when required by law or to protect rights and safety; (d) in connection with a merger, sale, or restructuring, with notice where required. We do not sell your personal data to third parties for their marketing.
5. Data Retention and Security
We retain your data for as long as your account is active and as needed to provide the Service, resolve disputes, and comply with legal obligations. We implement appropriate technical and organisational measures to protect your data; no system is completely secure, and you use the Service at your own risk.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. You can update profile information in the app. For other requests or questions about this policy, contact us through the channels provided. You may also have the right to lodge a complaint with a data protection authority.
7. Third-Party Services
The Service uses third-party services (e.g. authentication providers like Google). Their use of your data is governed by their own privacy policies. We encourage you to review those policies when you sign in or use linked features (e.g. sharing a ride link via WhatsApp).
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy. For material changes, we may provide additional notice where required by law.
9. Contact
For privacy-related questions or to exercise your rights, please contact us through the contact options provided in the app or on our website.